How to Submit an IT Support Ticket

Need IT Help? Here's How to Open a Ticket

Two easy ways to get in touch — use whichever's more convenient in the moment.

Option 1: Submit it right from Slack

Already in Slack? No need to leave it to get help.

1. Type /happy in any message box.
2. Pick Create Ticket from the menu that pops up.

Typing /happy in Slack brings up Create Ticket.

3. Fill in the form that appears and hit submit.

4. You'll get replies and updates right in that same Slack thread.

Option 2: Ticket request through Pulse; The Organizations Intranet

1. Log in to Pulse using your company credentials.
2. On the Top Right, Select Tell Jarvis the appropriate service category.
3. Describe your request, include any relevant details, such as the user, location, device, or application involved.
4. Attach any supporting screenshots or documents, if applicable.

Submit the ticket and keep the ticket number for reference.

Option 3: Go straight to the HappyFox portal

On your browser , search https://help.t45labs.com/home and sign in with SAML, It should take you to Jumpcloud and sign in 6

Either way lands in the same place — just pick whatever's easiest for you right now.

Internal ref: ORG-WI-GEN-001 (v0.2)